ORDERS
I'M HAVING PROBLEMS COMPLETING MY ORDER. WHAT SHOULD I DO?
If you are having problems completing your order, please contact your Independent Designer. If you are unable to reach your Independent Designer, our Customer Care team is also available to assist you. Contact us here, or call Monday through Friday 7 am MST - 7 pm MST) at (888) 611-2424.
Please note: We are currently experiencing a period of high call and email volume, resulting in wait times that are much greater than is typical. While wait times for phone calls can vary, callers may experience hold times up to several hours. To avoid elongated wait times via phone, please send a message to our Customer Care Team. We strive to respond to email inquiries within three business days; however some could experience delays up to ten business days.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Due to a significant increase in demand for our products, we are experiencing a temporary increase in the time necessary to fulfill orders. We are currently fulfilling orders within 10 business days, plus delivery time, which will vary based on your selected shipping method. If your order contains items that are currently back ordered, please allow 6-8 weeks for delivery of those items. Please note that if your order contains more than one back ordered item, those items may arrive separately, based on the earliest date of availability. If you are awaiting the delivery of more than one back ordered item, you may receive these items over multiple shipments, based on availability dates. To confirm if a missing item from your order is back ordered, and for anticipated availability timeframes, please contact your Origami Owl Independent Designer. If you are unable to reach your Independent Designer, our Customer Care team is also available to assist you. Please send us a message, or call Monday through Friday 7 am MST - 7 pm MST) at (888) 611-2424
Please note: We are currently experiencing a period of high call and email volume, resulting in wait times that are much greater than is typical. While wait times for phone calls can vary, callers may experience hold times up to several hours. To avoid elongated wait times via phone, please contact us here. We strive to respond to email inquiries within three business days; however some could experience delays up to ten business days.
HOW DO I CANCEL OR CHANGE MY ORDER?
Unfortunately we are unable to make modifications to orders once they have been placed. If you put an invalid address, your order will ship to that address and be returned to the warehouse. A new shipment will have to be generated and additional ship charges will apply.
I HAVE QUESTIONS REGARDING MY ORDER. WHO SHOULD I CONTACT?
If you have any questions regarding your order, please contact your Origami Owl Independent Designer. If you are unable to reach your Independent Designer, please contact our Customer Care Team or by phone (Monday through Friday 7 am MST - 7 pm MST) at (888) 611-2424.
Please note: We are currently experiencing a period of high call and email volume, resulting in wait times that are much greater than is typical. While wait times for phone calls can vary, callers may experience hold times up to several hours. To avoid elongated wait times via phone, please contact Customer Care. We strive to respond to email inquiries within three business days; however some could experience delays up to ten business days.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following forms of payment for online transactions: MasterCard, Visa, American Express + Discover.
ARE THERE PRICE ADJUSTMENTS IF AN ITEM I PURCHASED GOES ON SALE?
At this time we do not offer price adjustments.
IS YOUR WEBSITE SECURE?
Origami Owl is committed to protecting your personal information and providing a secure online shopping experience. We use industry standard encryption and password protection technologies such as an SSL (Secure Socket Layer). This is a technology used by online sites to provide secure online transactions.
WILL MY PERSONAL INFORMATION BE SHARED WITH ANY THIRD PARTIES?
At Origami Owl, we value your privacy. It is our policy never to sell, rent, barter or trade personal information with any third parties.
MAY I STILL ORDER IF I LIVE OUTSIDE THE UNITED STATES?
At this time, Origami Owl only accepts orders for the United States, U.S. Territories and APO/FPO. For your protection, we will not ship merchandise if we are unable to verify your billing address.
Orders shipping to U.S. Territories may only be shipped via FedEx International Priority® and may require additional business days for delivery. Likewise, orders to APO/FPO ship via USPS and may also require additional days for delivery.
SHIPPING + DELIVERY
HOW DO I TRACK MY ORDER STATUS?
You will receive an e-mail containing your tracking number once your order ships. If you have questions regarding the shipment of your order, please contact your Origami Owl Independent Designer. If you are unable to reach your Independent Designer, our Customer Care team. You can also reach us by phone (Monday through Friday 7 am MST - 7 pm MST) at (888) 611-2424.
Please note: We are currently experiencing a period of high call and email volume, resulting in wait times that are much greater than is typical. While wait times for phone calls can vary, callers may experience hold times up to several hours. To avoid elongated wait times via phone, contact Customer Care. We strive to respond to email inquiries within three business days; however some could experience delays up to ten business days.
WHAT COULD DELAY MY ORDER?
During periods of increased demand, including during holidays or new product launches, you may experience a delay in the shipment of your order. We strive to ship available items within ten business days of order submission. Please allow additional time for shipping, based on your preferred selected shipping method.
MY ORDER CONTAINED AN ITEM LISTED AS "BACK ORDERED" WHAT DO I DO?
We have recently experienced a significant increase in demand for our products, resulting in items that are temporarily out of stock. Because of this, your order may contain items that are currently back ordered. If your order contained items that are back ordered you will receive this item separately based on the earliest date of availability. If you are awaiting the delivery of more than one back ordered item, you may receive these items over multiple shipments, based on availability dates. To confirm if a missing item from your order is back ordered, and for anticipated availability timeframes, please contact your Origami Owl Independent Designer. If you are unable to reach your Independent Designer, please contact Customer Care or reach us by phone (Monday through Friday 7 am MST - 7 pm MST) at (888) 611-2424.
Please note: We are currently experiencing a period of high call and email volume, resulting in wait times that are much greater than is typical. While wait times for phone calls can vary, callers may experience hold times up to several hours. To avoid elongated wait times via phone, please contact Customer Care. We strive to respond to email inquiries within three business days; however some could experience delays up to ten business days.
RETURNS AND EXCHANGES
WHAT IS YOUR RETURN POLICY?
We strive for excellence in every area of our business. If you are not completely head over heels in love with your new Origami Owl jewelry, you can exchange any unworn items through your Origami Owl Independent Designer. Below are the specific guidelines for returns and exchanges.
Within 30 Days
You can choose to exchange the item or receive a refund, less the cost of shipping and handling if you request the refund within 30 days of shipment and the product is received at the Origami Owl Returns Center within an additional 7 days. Items that have been worn are not eligible for returns. Items not in their original packaging are subject to a 15% restocking fee. Items that are damaged within transit, break prior to wearing; have a manufacturing defect or are missing from the shipment which are reported by you to the Origami Owl Returns Center within 30 days of shipment are eligible for exchange or refund if received in the Returns Center within 7 days of reporting.
Examples of manufacturer defect:
- Non-functional clasp
- Abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
- Jump ring or chain link that is not closed properly
- Different from described length
- Epoxy (adhesive - glass or crystals are loose)
| Reason | Resolution | Claim Must Be Submitted |
| Item received different than what was ordered | Replacement with correct item | Within 14 calendar days of Original Ship Date |
| Item missing from order shipment | Replacement with original item | Within 7 calendar days of the date the order was received |
| Item arrived damaged | Replacement with same item | Within 14 calendar days of Original Ship Date |
| Item is defective, or breaks with minimal wear | Replacement with same item | Within 30 calendar days of Original Ship Date |
| Wrong Size | Exchange for correct size | Within 30 calendar days of Original Ship Date |
| Unhappy with design or color | Refund | Within 30 calendar days of Original Ship Date (a 15% restocking fee may apply) |
| Exchange for different item | Within 30 calendar days of Original Ship Date | |
| Cancel a Backordered Item | Refund | Anytime, as long as the item is still in Backorder status (not shipped or processing) |
| Cancel an order | Refund | Anytime, as long as the order has not shipped or been processed. If the order has been processed order shipped, a 15% restocking fee may apply. |
This warranty does not cover merchandise damaged through normal wear, accident or misuse (wearing in water, etc.). Upon receipt of your order, please check it carefully for accuracy. To exchange an item purchased directly from an Origami Owl Independent Designer, please contact them directly. If your Designer cannot be located, please contact Customer Care so we may assist you.
Please note, exchanges must include a copy of the original invoice and be in its original unused condition.
INCORRECT OR FAULTY ITEMS:
Items that are received incorrectly, damaged in transit, break prior to wearing or have a manufacturing defect and are reported to the Origami Owl Returns Center by an Independent Designer within 30 days of shipment are eligible for exchange. Please contact your Origami Owl Independent Designer for handling the exchange of damaged or incorrect items.
Replacements will be processed upon our receipt of faulty or damaged jewelry or item.
Exchanges must include a copy of the original invoice along with any original tags or packaging.
Replacement items ship free to customers at Origami Owl's expense.
If you are unable to reach your Origami Owl Independent Designer, please contact Customer Care with any questions you may have regarding incorrect or faulty items.
ORIGAMI OWL JEWELRY
HOW DO I CARE FOR MY ORIGAMI OWL JEWELRY?
Handle with care: The glass on your Living Lockets is fragile + can break. Handle with grace + caution.
Avoid water: Always remove your jewelry before entering water. Living Lockets are not waterproof.
Polish: Our jewelry is made with real metals + will naturally tarnish with time. To keep it looking as good as new, gently run all pieces with dry polishing cloth in a circular motion until shine is restored.
Remove: Take off your jewelry when using harsh chemicals, applying beauty products or entering extreme heat or cold.
WHERE IS ORIGAMI OWL JEWELRY MANUFACTURED?
Origami Owl manufactures jewelry in the United States and in Asia. Our creations are designed by and for Origami Owl, and are lovingly crafted by highly skilled jewelry artisans.
CONTACT
HOW DO I CONTACT ORIGAMI OWL?
As a customer, your first point of contact is always your Independent Designer.
If you have questions for Origami Owl's corporate office, you can contact us directly here
You can also write to us at: Origami Owl 410 S Benson Lane Ste. 1 Chandler, AZ 85224
To speak with a friendly Customer Care representative, call 888.611.2424 from 7 a.m. - 7 p.m. PST, Monday - Friday.
Please note: We are currently experiencing a period of high call and email volume, resulting in wait times that are much greater than is typical. While wait times for phone calls can vary, callers may experience hold times up to several hours. To avoid elongated wait times via phone, please contact Customer Care. We strive to respond to email inquiries within three business days; however some could experience delays up to ten business days.
BUSINESS OPPORTUNITY
WHO CAN SELL ORIGAMI OWL JEWELRY?
Our jewelry line will be available online + through Origami Owl Designers.
CAN A DESIGNER BE A HOST?
You sure can! However, hostess rewards are reserved to incentivize individuals that are not Independent Designers to host a jewelry party and are not intended for Active Designers.
WHAT ARE THE REQUIREMENTS FOR BECOMING AN ORIGAMI OWL DESIGNER?
As an Origami Owl Designer, you have the opportunity to increase friendships, to earn a competitive income + to develop professionally. The basic requirements of becoming an Origami Owl Designer are as follows:
- Must be at least 14 years of age with a legal guardian signature
- Possess a government issued Social Security number
- Be a citizen or a permanent resident of the U.S.
- Sign + submit a completed Designer Agreement
HOW DO I PURCHASE JEWELRY?
Designers may order any variety of jewelry products from our collections at 30-50% off retail through their Origami Owl Back Office.
HOW DO I GENERATE INCOME?
Independent Designers may grow flourishing businesses by selling Origami Owl's line of customizable jewelry at in-home Jewelry Bars, events, through their personalized e-commerce website, as well as by mentoring others on how to share Origami Owl's unique jewelry experience. We offer a very special, customizable product + the opportunity to earn money in a career that's fun + flexible.
HOW MUCH MONEY CAN I EXPECT TO EARN AS AN ORIGAMI OWL DESIGNER?
The best part of a career with Origami Owl is that there are so many ways to be successful! The amount of money you may make as an Independent Designer with Origami Owl will depend upon many factors including your personal goals + the amount of time + effort you choose to invest in your business. As a Designer, you determine how many hours you would like to work. Many Independent Designers operate their businesses on a part-time basis with the goal of meeting short-term financial goals. Others elect to build their own business to the extent that they are able to leave their current job and focus their full attention to building their Origami Owl Business full time. Our Career Plan is designed to provide the correct path for success and incentives that will compensate you.
HOW MUCH INVENTORY DO I NEED TO PURCHASE AS AN ORIGAMI OWL DESIGNER?
The first thing to remember is that purchasing inventory is an individual decision and it's certainly not a requirement for you to begin your Origami Owl Business. We always recommend that you determine what activity level you intend to pursue in your new venture and then, if appropriate for your personal circumstances, invest in a level of inventory that supports that activity. As you contemplate your decision, you may want to consider some of the reasons why Origami Owl believes in maintaining an appropriate amount of inventory is beneficial. Our Designers enjoy providing customers with jewelry on the spot, which instantly pleases customers and also provides instant cash flow. We also believed that having inventory on hand could help an Independent Designer feel more motivated and committed to her Origami Owl business.
Origami Owl provides a multitude of Company-published materials available that contain excellent tips aimed at helping your business be a success. You also have the opportunity to ask other successful Independent Designers, such as your personal Mentor, for tips and advice on selling Origami Owl Custom Jewelry.
HOW OFTEN DOES ORIGAMI OWL INTRODUCE NEW PRODUCTS?
In a marketplace driven by innovation, it is critical to stay competitive by introducing new products. Origami Owl is always innovating new products in order to keep up with current trends. Limited-edition items are introduced periodically and our one-of-a-kind collections will always evolve and be at the forefront of our brand. Our custom jewelry will always focus on being personal and unique to the individual.
We occasionally will update our packaging to keep our presentation current and fresh. Remember that we're in the fashion business. Fashion is always changing and different styles are being created. Fresh new innovations in jewelry and unique one-of-a-kind pieces will always have a special place in our hearts and the hearts of our Designers.
HOW DO I GET STARTED?
- What do I do first?
- Complete a DESIGNER Agreement online. If a Mentor shared this opportunity with you then you'll need the last name and DESIGNER ID # of the Mentor.
- Anticipate the arrival of your Business Kit.
- Kick off your new profession as an Origami Owl Designer by holding your first Origami Owl Jewelry Party!
- How will I get paid?
- Designers have the opportunity to sell products and instantly keep the profits. For commission payments and orders from the Designers e-commerce website the Designers can choose to have payments directly deposited to their account or receive a check from Origami Owl. For Designers who prefer to receive their checks by mail, checks will be mailed out on approximately the tenth day of the month if the check amount exceeds $10.00. If the check amount is below $10.00 the amount will be held until the following month.
- Can I transfer or sell my Origami Owl Independent Designer Business?
- The agreement with each Independent Designer is a personal contract with Origami Owl and may only be transferred at the approval of the Company.
ARE TAXES DEDUCTED FROM MY COMMISSION CHECKS?
Because of the nature of the business each and every Independent Designer is considered an independent contractor. Because of this structure it is the responsibility of the Independent Designer to pay his or her Social Security tax and any other applicable taxes. Origami Owl does not deduct any taxes from an Independent Designers commission checks. Each year, Origami Owl will issue a form (IRS Form 1099) to each Independent Designer for the prior year's earnings, provided they have earned at least $600.00 U.S. dollars (the lowest amount in annual compensation that must be reported to the IRS) in; incentives, override commissions, including trip incentives and other reportable earnings.
